About Zeal

We are an innovative London-born, Cairo-based startup backed by global strategic investors to empower brands to unlock the full potential of their customers by leveraging transactional data. We provide our merchants with world-class data, analytics & tools to better understand their customers and unlock the full potential of any new or existing customer.

Our Culture

We are a purpose-driven team. Our most important asset is an intellectual team that can innovate and execute. It’s what moves us forward! We believe that data-driven companies are built by impressive talents. So, we are always looking for analytical creative team players who want to support our mission in Egypt & the region.

About the role:

We are looking for a passionate & self-driven Junior Account Executive who will partner with our merchants to ensure their long-term success. This role is not focused on making sales, but rather emphasizes relationship-building and providing support to our clients.

As a Junior Account Executive at Zeal, you will:

  • Own the entire post-sales relationship with clients, including onboarding, training and technical support
  • Responsible for account management and serving as focal point of contact with merchants
  • Responsible for the full training cycle and onboarding for new merchants
  • Collaborate with cross-functional teams to ensure a smooth onboarding and strong client experience
  • Report and ensure that technical issues are resolved to the customer’s satisfaction in a timely manner
  • Answer inbound requests and inquiries from merchants
  • Know our products inside and out, illustrate the value to clients to ensure smooth adoption of our products and services
  • Follow up with merchants regularly to ensure needs are being met and identify opportunities
  • Frequently collaborate with the Product & Tech teams to ensure smooth resolution of any technical issues that users may encounter

The ideal candidate will have:

  • Bachelor’s degree in business or a related discipline
  • 0-1 years of experience in Account Management or Customer Success
  • Ability to manage multiple accounts while paying attention to details
  • Excellent interpersonal skills, ability to fast learn and shine in a team
  • Fluency in English is a must (written and verbal)

What you’ll love about us:

  • Our culture is casual, fun and social
  • Work that stays at work: genuine work/life balance served here!
  • Health Benefits: Medical insurance
  • Flexible Work Setup
  • You will have the freedom to try new ideas & experiment