Pre-Sales Executive (Merchant Acquisition)

About Zeal

Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a payment card machine, physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the card machine doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal’s advanced Smart plugin, the company integrates with card machines globally to provide payment acquirers and ISVs with a unique differentiator for their card machines. The merchants of our partners benefit from world-class data, analytics & tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.

Position Overview

As a Pre-Sales Executive (Merchant Acquisition) at Zeal, you will play a pivotal role in driving merchant acquisition by generating and qualifying leads, securing meetings, and supporting the field sales team in Egypt, Saudi Arabia, and Qatar. You will engage with prospective merchants via phone and virtual channels, helping to showcase the value of Zeal’s payment solutions, and act as a critical liaison to move potential clients through the sales funnel. This role involves understanding regional market dynamics and leveraging that knowledge to effectively engage with merchants in each region.

Key Responsibilities

• Lead Generation & Qualification:
  • Proactively reach out to potential merchants across Egypt, Saudi Arabia, and Qatar via outbound calls and emails to introduce Zeal’s Smart POS solutions.
  • Qualify leads by conducting discovery conversations, understanding their business challenges, and determining if Zeal’s solutions align with their needs.
  • Ensure that only high-quality, well-qualified leads are passed to the field sales team for follow-up and closing.
• Meeting Scheduling for Field Sales Team:
  • Secure meetings with decision-makers at targeted merchants, scheduling product demos and sales consultations for the field operations team.
  • Work closely with the field sales team in each region to provide them with well-prepared leads, ensuring that they have the context and information needed to close deals effectively.
  • Facilitate smooth handoffs between pre-sales and the field sales team, ensuring that there is clear communication and alignment on customer needs.
• Virtual Presentations & Pre-Sales Support:
  • Conduct initial virtual presentations via Zoom or other platforms to showcase Zeal’s payment solutions to prospective merchants, answering basic product-related questions and addressing initial concerns.
  • Provide pre-sales support, such as technical clarifications, product demonstrations, or detailed information about Zeal’s offerings, to move leads further down the pipeline.
  • Assist the sales team with follow-up communications when necessary to ensure leads stay engaged and informed.
• Market Knowledge & Customization:
  • Develop a strong understanding of the business landscape and merchant needs in Egypt, Saudi Arabia, and Qatar, customizing pre-sales pitches to align with the unique dynamics of each market.
  • Stay up-to-date with industry trends, competitor activity, and regional market developments to continually refine your pre-sales strategy.
• Collaboration & Cross-Functional Support:
  • Collaborate closely with the marketing and product teams to provide feedback on merchant needs, competitive dynamics, and regional preferences to improve product offerings and marketing strategies.
  • Assist with the development of sales collateral and product documentation that can be used during the pre-sales process.
• CRM & Reporting:
  • Maintain accurate records of all sales activities, lead qualification, and customer interactions using the company’s CRM system.
  • Provide regular reports on key metrics such as lead generation, qualified leads, and meetings scheduled to help inform broader sales strategies.

Requirements:

• Experience:
  • Proven experience in a pre-sales, lead generation, or telesales role, ideally within the fintech, payments, or technology industries.
  • Demonstrated ability to engage with and qualify leads for further sales engagement.
  • Experience in conducting virtual product presentations and pre-sales consultations using platforms like Zoom or Microsoft Teams.
• Skills & Qualifications:
  • Excellent communication and consultative selling skills, with the ability to understand merchant needs and present tailored value propositions.
  • Strong relationship-building abilities, particularly with merchants in Egypt, Saudi Arabia, and Qatar, and an understanding of the unique needs in these markets.
  • Familiarity with CRM systems and the ability to manage and track sales pipelines efficiently.
  • Self-driven, goal-oriented, and capable of managing multiple pre-sales tasks across different regions.
• Education:
  • Bachelor’s degree in Business, Marketing, or a related field preferred but not required.
• Preferred Qualifications:
  • Knowledge of the payments industry and experience working with merchants in the retail, hospitality, or restaurant sectors.
  • Fluent in both English and Arabic to communicate effectively with merchants across all target regions.
  • Strong understanding of the business culture and economic dynamics of Saudi Arabia, Qatar, and Egypt.

What You’ll Love About Us

• Work from Anywhere: Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
• Flexibility & Trust: We believe in autonomy. Set your own schedule and work in the way that best suits you.
• Competitive Compensation: We value your talent and offer packages that reflect it.
• Collaborative Culture: Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
• Make an Impact: Have ideas to make things better? Awesome. We’re all ears and ready to innovate.